Privacy Policy

1. Who we are and what this policy covers

Squabble International, Inc. (“Squabble,” “we,” “us”) operates squabble.ai and the Squabble platform — technology that helps people prepare, file, and manage small claims and limited civil disputes.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website, our intake experience (including conversations with Sophie, our AI intake assistant), your account, and the services you purchase through the platform.

If you do not agree with this policy, please do not use the platform.

2. An important note before anything else: Squabble is not a law firm

Squabble is not a law firm and does not provide legal advice, legal representation, or opinions about the merits of any dispute. That matters for your privacy in one specific way: your communications with Squabble — including your conversations with Sophie — are not protected by attorney–client privilege.

3. Information you provide to us

Account information. Your name, email address, phone number, and login credentials when you create an account.

Dispute information. This is the heart of the platform, and it is sensitive. To prepare your documents, we collect what you tell us about your dispute: what happened, when, and where; the amount you believe you are owed; the name, address, and other identifying details of the other party; and supporting materials you upload, such as contracts, invoices, receipts, messages, photos, and other evidence.

Provide only information you have the right to share, and only what is relevant to your dispute. Please do not submit government ID numbers, medical records, or other people’s sensitive information unless the platform specifically requests it for your filing.

Conversations with Sophie. Your intake conversation is recorded and stored. It is used to prepare your demand letter and, if you purchase a package, your court documents.

Payment information. Payments are processed by Stripe, our payment processor. Squabble does not store your full card number. Stripe’s handling of your payment data is governed by Stripe’s own privacy policy.

Communications. Records of your messages, emails, calls, and chat sessions with our team, including live chat and Dedicated Case Agent communications.

4. Information we collect automatically

When you use the platform, we and our service providers collect standard technical information: device type, browser, IP address, approximate location derived from IP address, pages visited, referring pages, and how you interact with the platform. We use cookies and similar technologies for sign-in, security, remembering your preferences, and understanding how the platform is used so we can improve it.

You can control cookies through your browser settings; disabling some cookies may limit platform functionality.

5. How we use your information

We use your information to:

• Prepare your documents — generate your demand letter, court-ready filings, and, if purchased, your Case Brief (Custom);
• File and manage your claim — prepare and submit filings with the appropriate court, coordinate service of process, and keep you updated on status;
• Provide support — including live human chat and Dedicated Case Agent services;
• Operate and improve the platform — troubleshoot, secure, test, and develop our services;
• Prevent fraud and abuse — protect our users, the other parties to disputes, and the platform;
• Communicate with you — service messages about your case, and (with the ability to opt out) product updates and offers;
• Comply with law — meet our legal, regulatory, and court-related obligations.

How we use AI. Squabble uses artificial intelligence to conduct intake and help generate documents. Your dispute information is processed by our AI systems for that purpose. We do not allow third-party AI providers to use your dispute information to train their general-purpose AI models. Our team may review platform interactions for quality, accuracy, and safety.

De-identified data. We may create and use aggregated or de-identified data — data that can no longer reasonably be linked to you — to analyze, improve, and report on the platform. We commit to maintaining such data in de-identified form and not attempting to re-identify it.

6. How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as follows:

With the other party to your dispute. We send the other party only what you direct the platform to send — for example, your demand letter, or a courtesy electronic copy of court paperwork (E-Service). E-Service is a courtesy notification and is not lawful service of process.

With process servers. If your package includes service of process, we share the information necessary to complete service — such as the other party’s name and address — with our process-service provider, ABC Legal, or other licensed process servers.

With service providers. We use vendors for hosting, payment processing (Stripe), communications, analytics, and AI infrastructure. They receive only the information needed to perform their function, are contractually required to protect it, and may not use it for their own purposes.

For legal reasons. We may disclose information if required by law, subpoena, or court order, or where we believe disclosure is necessary to protect the rights, safety, or property of Squabble, our users, or others.

In a corporate transaction. If Squabble is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction, subject to this policy’s protections.

7. Information about the other party to your dispute

To prepare your documents, you provide information about the person or business you have a dispute with. We use that information solely to provide the services you request — preparing documents, sending your demand letter, filing, and coordinating service — to prevent fraud and abuse, and as required by law.

You are responsible for ensuring the information you provide about the other party is accurate to the best of your knowledge and that you have the right to share it for the purpose of pursuing your claim.

8. If you received a letter or notice through Squabble

If someone used Squabble to send you a demand letter or a notice about a dispute, Squabble is a neutral platform: we do not represent the party who sent it, we do not decide whether money is owed, and we do not give either side legal advice. If you interact with the platform — for example, to review a dispute — this policy governs the information you provide. Questions about the dispute itself should be directed to the sender or to a licensed attorney.

9. Your privacy choices and rights

Access, correction, deletion, portability. You may access and update your account information in the platform at any time. You may also request that we provide a copy of your personal information, correct it, or delete it by contacting us using Section 15. We may need to retain certain information despite a deletion request — for example, records of filed documents, completed transactions, and communications — to comply with law, resolve disputes, maintain accurate business records, and enforce our agreements. Court filings, once made, are part of the public record and cannot be deleted by Squabble.

Verification. To protect your information, we will verify your identity before acting on a request — typically by confirming control of the email address associated with your account. If we cannot verify a request, we may decline it and will tell you why.

Authorized agents. Where applicable law allows, you may use an authorized agent to submit a request on your behalf. We may require proof of the agent’s authority and direct verification of your identity.

Appeals. If we decline all or part of a request, you may appeal by replying to our decision with the subject line “Privacy Appeal.” A different reviewer will evaluate the appeal and respond within the time required by applicable law. If your appeal is denied, you may contact your state Attorney General.

No discrimination. We will not deny you services, charge you different prices, or provide a different level of quality because you exercised a privacy right.

Marketing. You can opt out of marketing emails using the unsubscribe link in any marketing message. Service messages about your case will still be sent.

State privacy rights. Depending on where you live — including if you are a California resident, whose rights arise under the California Consumer Privacy Act — you may have the rights described above under your state’s privacy law, including the right to know what personal information we collect and how we use and disclose it (this policy is that disclosure), and the rights to access, correct, delete, and obtain a portable copy of your personal information. Because we do not sell personal information or share it for cross-context behavioral advertising, no opt-out of sale or sharing is necessary. We do not use or disclose sensitive personal information for purposes that require a right to limit under California law. To exercise any right, contact us using Section 15; we will respond within the time required by applicable law.

10. Data retention

We keep your information for as long as your account is active and as long as needed to provide services, comply with legal obligations (including court-filing and financial record requirements), resolve disputes, and enforce agreements. Retention periods vary by information type: for example, transaction records are kept as required by tax and accounting law, and records of documents prepared and filed through the platform are kept to preserve an accurate account of the services performed. When information is no longer needed, we delete it or de-identify it.

11. Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and at rest, access controls, and security requirements for our vendors. No system is perfectly secure, and we cannot guarantee absolute security. If we learn of a breach affecting your personal information, we will notify you and the appropriate authorities as required by law.

12. Where we operate

The platform is operated from the United States and is designed for disputes in United States courts. Your information is processed and stored in the United States. If you access the platform from outside the United States, you understand that your information will be transferred to and processed in the United States.

13. Third-party sites and services

The platform may link to third-party websites and services — for example, court websites, Stripe’s checkout, or resources we reference. Their privacy practices are governed by their own policies, not this one. We encourage you to review the privacy policy of any third-party site you visit.

14. Children

The platform is for adults. It is not directed to anyone under 18, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, contact us and we will delete it.

15. Contact us

Questions, requests, or concerns about privacy:

16. Changes to this policy

We may update this policy from time to time. If we make material changes, we will notify you by email or by prominent notice on the platform before the changes take effect. The effective date at the top tells you when this policy was last revised.